Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return:
To start a return, please contact us at contact@akiora.shop. Once your return is accepted, we will provide instructions on how and where to send your package.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it, please contact us.

Non-returnable Items:
Certain types of items cannot be returned, including:
- Perishable goods
- Custom products
- Personal care goods
- Final sale items

If you have any questions, feel free to contact us at contact@akiora.shop.